How long will it take to get my Order?

UK delivery rate

Do you deliver outside the UK?

International shipping rates zones prices

My country does not appear on the International Delivery List?

How do I know what size to get?

How do I return unwanted Items?

Do you offer exchanges?

I have received an incorrect or faulty Item?

Customs and Duty (countries outside the EU)

 

How long will it take to get my Order:

All orders are sent out the same day (orders received before 1.00 pm GMT). UK deliveries take 2-3 days business days. International orders are sent by courier and can take up to 3-5 business days.

UK delivery rate

Shipping to any park of the UK is charged at a flat rate of £4.99

Do you deliver outside the UK:

We are happy to send out to anywhere in the world by courier service. See below (International shipping rates zones prices) to find details of costs and delivery times for your country.

International shipping rates zones prices

Zone 1 (Europe) - £9.99

Shipping to anywhere within the EU is charged at a flat rate of £9.99

Zone 1B (US) - £14.99

Shipping to the USA is charged at a flat rate of £14.99

Zone 2 (Middle East & North Africa) - £14.99

Shipping to Algeria, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, and the United Arab Emirates is charged at a flat rate of £14.99

Zone 3 (South East Asia, Australia, Canada, New Zealand) – £19.99

Shipping to Australia, New Zealand & South Africa are charged at a flat rate of £19.99

Zone 3B (Eastern Europe and Turkey ) – £19.99

Shipping to Russia, Serbia & Turkey are charged at a flat rate of £19.99

Zone 4 (Southern Africa and Rest of the World) - £29.99

Shipping to the rest of the world (all countries that have not been mentioned in Zones 1 - 3) are charged at a flat rate of £29.99

My country does not appear on the International Delivery List:

Don’t worry, if your country does not appear on the list, please email us at info@lyraswimwear.com and we will quote for you. There are, however, some countries that we do not deliver to because customs and duty costs incurred to the customer are excessive and unpredictable.

How do I know what size to get?

Please look at our Size Chart on the website which provides exact measurements to guide you to the right size. However, if you are still unsure, we are at the other end of the phone or email to offer advice.

Do you offer exchanges?

Unfortunately we do not currently offer exchanges. So if you need to replace an item with a different size or colour, we ask that you return your order for a full refund and place a new order for your desired item.

How do I return unwanted Items?
 

If you are in any way dissatisfied with your swimsuit, you can return it to us free of charge within 28 days of purchase and we will give you a full refund of the price of the Goods (not including the postage) if you live in the UK.

Non UK customer ?

You can return it to us free of charge within 28 days of purchase and we will give you a full refund of the price of the Goods (not including the postage). Unfortunately we do not offer free returns outside the UK.  

Please ensure all returns are accompanied with a returns note. All returns will be dealt with within a 3 working day period, please allow a further 3 working days for refunds to appear back into your account.

See below for our return address;
LYRA Swimwear
Unit 1, Cunard Road
Park Royal
London, NW10 6PN

Have you received my returned Items?

Returns are turned around as soon as we receive them and you will be notified by email on receipt. If your return requires a refund, your account will be credited immediately – please allow 3-5 days for this to show up in your account.

In the unlikely event that you have not heard from us within 7 days of you posting your return. Please contact us and we will get back to your urgently.

I have received an incorrect or faulty Item?

We apologise sincerely for any rare picking errors and will sort out any issues straightaway. Please just contact our team and we get back to you urgently.

Customs and Duty (countries outside the EU)

Countries outside the EU may be liable to pay import duties/tax and handling charges on entering the country. We are legally required to declare the full value of the goods and the amount of duty is worked out on the type of goods and their value. Unfortunately we have no control over these charges and are unable to predict what they might be. Our international postage charges therefore are exclusive of these charges.

You will be notified by the courier as the goods enter your country if any fees are due and these (plus any additional handling charges for customs clearance) must be borne by you. In cases where the courier does not hear back from you, the charges will be added to your original payment card so that the customs and handling charges can be cleared and you can receive your purchases.

If you have any queries on duties payable/refundable, please contact your local customs authority.